This is a story about new years when we rented an Airbnb at Blue Mountain which we thought was house but it was just a large bedroom in a house and it was suppose to fit 6 people.
We didn't mind renting it since we already paid for it but we realized we couldn't bring our dog Bombay there so instead we rented another town house which allowed pet - it was one of those blue mountain managed properties.
One the first day when checked it to the Airbnb, I notice the host wasn't very pleased. When asked if we are getting the whole house, she mentioned that this is a very big house and you will be getting just a bedroom with a side entrance. Her attitude and vibes were very negative. She asked about the dog in the car and we told her not to worry that we got another house and we will be staying there.
Long story short - on the first night we did not stay at the Airbnb. On the second night, we had a few additional guest and decided to make use of the Airbnb since we already paid for it. When we got back to the place, we realized the lock code was changed (It was a number lock). When we called the host, our calls were ignored.
So we decided to knock on the door - fortunately the host father was at house. He was a super nice guy and we easy to talk with. He told us that the host has decided to not let us stay. When we asked why, he mentioned how the host does not feel 'comfortable'. We asked if we did anything wrong - he said no you did not do anything wrong just the host is not comfortable renting to you. We asked for the refund and he said Airbnb will deal with it. I am cutting the conversation short.
So the next day we contact airbnb and asked for a refund. The airbnb customer support refused to give a refund. She indicated that the host felt you broke the rule by bringing a pet (even though we had another town house rented and the dog was in the car the whole time), she said the host said our group made them feel uncomfortable - which made no sense because we like to see ourselves as mature and sophisticated individuals.
Long story short, we sent airbnb a video recording of the whole incident, where the person admits 1) we did not do anything wrong 2) the host decided to change her mind 3) airbnb will provide the full refund. Upon giving this video, we were quickly refunded. The host was certainly taken by surprised. The host had no idea that they were being recorded. I really hope the host did not get mad at her father. Perhaps the host was going through issues, or was disillusion or in denial; in any case - have the recording made a huge different. Be smart! Trust everyone but always keep your guard up.
So what's the moral of the story? Trust you intuition and vibes. Use technology to your advantage. If you find yourself in a situation, pull out your phone or tablet and start to record it. Sometimes you have to do it discretely. There have been many incidents where I used technology to ensure the information was accurately captured. It will help you sleep at night knowing no one can distort facts.
Whenever you are in hostile situation, start recording it. One time there was a driver who was driving in front of me and would suddenly hit the break. I know I broke the rule by recording while driving but I start to record him. Well it doesn't even have to be hostile, whenever you get an intuition or a negative vibe from a particular person or situation; pull out your phone and start recording. :)
Hope this help for those ever have a difficult conversation.
At the end of the day, you need to make sure you do the right thing. No matter what it is.
Do I have trust issues? No. But sometimes you have to be smart.
Should I post the video on youtube and expose the host? For trying to steal money from us, even though it was not much or should I just let it go and not waste my time. It's important to pick your battles.
Most people who know me, know that I am a very positive and optimistic guy. Someone who trust everyone blindly but that doesn't mean you don't watch your own back.
Amar Gandhi, 28